Billing Terms & Conditions

Billing Terms & Conditions – The Upper Paw
Last Updated: April 20, 2026

At The Upper Paw, we are committed to providing a secure, transparent, and straightforward checkout experience. This Billing Terms & Conditions policy explains how payments are processed and how we protect your financial information in accordance with U.S. standards and Google Merchant Center guidelines.

1. Secure Checkout & Currency

All transactions on our website are processed in U.S. Dollars (USD $).

At checkout, you will see a clear breakdown of your total cost, including:

  • Product Price: Cost of selected items
  • Shipping Fees: Applied based on your order value and shipping method
  • Sales Tax: Calculated where applicable based on your delivery address

We do not charge hidden fees, processing fees, or unexpected costs.

2. Accepted Payment Methods

We partner with trusted and secure payment providers to ensure a smooth checkout experience.

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover

All payments are processed through secure, industry-standard payment gateways.

3. Payment Security & Data Protection

Protecting your financial information is a top priority. We implement the following safeguards:

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt all sensitive data during transmission
  • PCI-DSS Compliance: We do not store or directly access your full credit or debit card details. Payments are processed securely through certified third-party providers
  • Secure Processing: Transactions are handled under our registered business name, The Upper Paw

4. Order Confirmation & Processing

  • Order Confirmation: After successful payment, you will receive an email confirming your order details
  • Order Cut-Off Time: 5:00 PM (Central Time – CT)
  • Processing Time:
    • Orders placed before 5:00 PM (CT) are typically processed the same or next business day
    • Orders are processed Monday through Friday (excluding public holidays)

5. Billing Accuracy

You agree to provide accurate and complete billing and payment information when placing an order. Incorrect or incomplete details may result in delays or order cancellation.

If we are unable to process your payment, we may contact you for verification or cancel the order.

6. Fraud Prevention

To protect our customers, we reserve the right to:

  • Review and verify transactions
  • Request additional identification for high-risk or suspicious orders
  • Cancel orders flagged for potential fraud

7. Contact Information

If you have any questions regarding billing, payments, or your order, please contact us:

The Upper Paw
📍 Address: 2809 Commerce Street, Dallas, TX 75226, USA
📞 Phone: +1 214-760-9991
📧 Email: support@theupperpaw.shop