Privacy policy

Last Updated: September 30, 2026

At The Upper Paw, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or otherwise interact with our store, and how that information may be used.

By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with The Upper Paw, we may collect information such as:

Name

Billing address

Shipping address

Email address

Telephone number

Order and transaction information

Products purchased

Information you provide when contacting customer service

Information submitted when requesting a return, refund, replacement, or other assistance

We may also automatically receive certain technical information when you visit or interact with our website, which may include:

IP address

Browser type and version

Device type

Operating system

Website pages visited

Referring pages or websites

General information about how you interact with our website

Other technical information collected through standard website technologies

We collect only the information reasonably necessary to operate, maintain, and improve our store and services.

2. How We Use Your Information

We may use personal information we collect for legitimate business and operational purposes, including to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Send order confirmations and delivery updates

  • Provide customer service and respond to inquiries

  • Process returns, refunds, replacements, and exchanges

  • Maintain and improve our website and shopping experience

  • Help protect our store and customers against fraud, abuse, and unauthorized activity

  • Troubleshoot technical issues

  • Maintain appropriate business records

  • Comply with applicable legal, regulatory, and contractual requirements

Where applicable law requires consent or another legal basis for a particular use of personal information, we will use the information in accordance with the applicable requirements.

3. Payment Information

Payments are processed through the payment methods and payment service providers made available during checkout.

The Upper Paw does not require customers to send complete payment-card information by email or through customer support.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Please do not send credit-card numbers, passwords, security codes, or other sensitive financial credentials to our customer service email.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve your shopping experience.

These technologies may be used to:

  • Keep essential website functions operating

  • Remember preferences

  • Understand website traffic and usage

  • Improve website performance

  • Support relevant website features

  • Help us understand how visitors interact with our store

You may be able to manage or restrict certain cookies through your browser or device settings. Disabling certain cookies may affect the functionality of some parts of our website.

5. How We Share Information

We may share information when reasonably necessary to operate our business and provide services to you.

This may include sharing relevant information with trusted service providers such as:

  • Payment processors

  • Shipping and delivery providers

  • Website and hosting technology providers

  • E-commerce and order-management service providers

  • Fraud-prevention and security services

  • Customer-support providers

  • Other vendors that assist us with legitimate business operations

These parties may receive only the information reasonably necessary to perform the services they provide.

We do not sell customer personal information as part of ordinary order processing.

We may also disclose information when reasonably necessary to comply with applicable law, respond to valid legal requests, protect our rights or property, investigate suspected fraud or abuse, or protect the safety and security of our customers, website, or business.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

For your own protection, please avoid sending sensitive personal or financial information through unsecured communications.

8. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include requesting access to, correction of, deletion of, or information about the personal information we maintain about you, subject to applicable legal requirements and exceptions.

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.

9. Children's Privacy

Our website is intended for general consumers and is not directed toward children.

We do not knowingly request or intentionally collect personal information from children in circumstances where applicable law requires parental consent.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

10. Third-Party Services and Websites

Our website may use third-party services or contain links to websites operated by third parties.

Those third parties may have their own privacy policies and terms. The Upper Paw is not responsible for the privacy practices, content, security, or policies of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, technology, or applicable legal requirements.

When changes are made, the revised policy will be posted on this page and the Last Updated date will be changed accordingly.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

The Upper Paw

2809 Commerce St
Dallas, TX 75226
United States

Email: support@theupperpaw.shop
Phone: +1 214-760-9991

Customer Service Hours — Central Time (CT)

Monday–Tuesday: 10:00 AM–8:00 PM
Wednesday–Thursday: Closed
Friday–Saturday: 10:00 AM–8:00 PM
Sunday: 11:00 AM–6:00 PM

For privacy-related inquiries, please email support@theupperpaw.shop.