Privacy policy

Privacy Policy – The Upper Paw
Last Updated: April 20, 2026

At The Upper Paw, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, make a purchase, or interact with our services. This policy is designed in accordance with U.S. privacy laws and Google Merchant Center requirements.

By using our website and services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information depending on how you interact with our store:

a. Personal Details

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

b. Payment Information

  • Payment method details (processed securely via third-party payment providers)
  • Transaction confirmations

c. Account Information

  • Login credentials (if you create an account)
  • Preferences and saved items

d. Order & Transaction Data

  • Products viewed, added to cart, or purchased
  • Order history, returns, and exchanges

e. Technical & Usage Data

  • IP address
  • Browser type and device information
  • Website activity and interaction data

f. Customer Support Communications

  • Messages, inquiries, and feedback you send to us

2. How We Collect Information

We collect information through:

  • Direct interactions: When you place an order, create an account, or contact us
  • Automated technologies: Cookies, tracking tools, and analytics when you browse our site
  • Service providers: Payment processors, shipping partners, and platform providers
  • Third parties: Marketing and advertising partners (where permitted by law)

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and returns
  • Provide customer support and respond to inquiries
  • Improve our website and services through analytics and feedback
  • Send transactional communications, such as order confirmations and updates
  • Deliver marketing communications (only where permitted; you can opt out anytime)
  • Prevent fraud and enhance security
  • Comply with legal obligations

4. Sharing Your Information

We may share your personal data with:

  • Service providers (e.g., payment processors, shipping carriers, hosting platforms)
  • Ecommerce platform providers that power our store and services
  • Marketing and advertising partners for relevant promotions (subject to your preferences)
  • Legal authorities if required by law or to protect our rights

We do not sell your personal information.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze site traffic and performance
  • Deliver personalized ads (where applicable)

You can manage or disable cookies through your browser settings.

6. Data Security & Retention

We implement reasonable security measures to protect your personal data. However, no system is completely secure.

We retain your information only as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

7. Your Privacy Rights (U.S. Customers)

Depending on your state of residence (e.g., California), you may have rights to:

  • Access the personal data we hold about you
  • Request deletion of your personal information
  • Correct inaccurate information
  • Opt out of marketing communications

To exercise your rights, please contact us using the details below.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such data is identified, it will be promptly deleted.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us:

The Upper Paw
📍 Address: 2809 Commerce Street, Dallas, TX 75226, USA
📞 Phone: +1 214-760-9991
📧 Email: support@theupperpaw.shop