We offer dog harnesses, pet clothing, walking essentials, and other pet accessories. Product features, sizes, materials, colors, and availability may vary by item.

Please review the product description and available sizing information before ordering. For help with sizing or product features, contact support@theupperpaw.shop.

Please contact us as soon as possible if you need to cancel an order. We will make reasonable efforts to accommodate requests before processing or shipment. Cancellation cannot be guaranteed once an order has been processed or dispatched.

• Orders of $30 or less: $2.50 flat shipping all orders
• Orders over $30: Free standard shipping.

Free shipping eligibility is based on the merchandise subtotal before shipping charges and applicable taxes. Applicable shipping charges are displayed at checkout.

Yes! Orders with a qualifying merchandise subtotal greater than $30 qualify for free standard shipping.

Orders are generally processed within 1–2 business days after the order is placed and payment is confirmed. Orders are processed Monday through Friday, excluding weekends and public holidays.

Our daily order cut-off time is 6:00 PM Central Time (CT), Monday through Friday. Orders placed after the cut-off time, on weekends, or on public holidays generally begin processing on the next business day.

After processing, orders are generally expected to take 2–4 business days in transit. Based on our standard estimates, total delivery time is approximately 3–6 business days, excluding weekends and public holidays.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may vary due to destination, carrier operations, holidays, weather, and other circumstances beyond our control.

Tracking information may be provided by email or made available through your order details once your order has shipped. Please allow some time for tracking updates to appear after the carrier receives your package.

If your order has not arrived within the expected delivery timeframe, please contact our customer service team for assistance. Delays may occur due to weather, carrier disruptions, holidays, or high shipping volumes.

Please contact us as soon as possible if your shipping address is incorrect. We will make reasonable efforts to help before shipment, but changes cannot be guaranteed once processing or dispatch has begun. Additional charges may apply if address correction or reshipping is required because of incorrect information provided by the customer.

You may request a return within 30 days of delivery. You must contact our customer service team within this period and receive return instructions before sending the product back.

Products must generally be unused, clean, undamaged, and in their original, resalable condition, with original packaging, tags, accessories, and included components where applicable.

Dog harnesses and clothing may be tried on gently indoors to check sizing, provided they remain clean and undamaged. Items worn outdoors, washed, soiled, or used beyond a brief fitting may not qualify for a change-of-mind return.

Certain hygiene-sensitive products may be ineligible for return once opened or used, where permitted by applicable law. This does not affect your rights regarding defective or incorrectly supplied products.

Email support@theupperpaw.shop or call +1 214-760-9991. Include your order number, the product you wish to return, and the reason for the return. For damaged, defective, or incorrect items, include clear photos where possible.

Our team will review your request and provide return instructions if your return is eligible.

Please do not send products back without receiving return instructions first.

For change-of-mind returns, incorrect size selection, or personal preference, customers are generally responsible for return shipping costs, unless otherwise required by applicable law.

If an item arrives damaged, defective, or incorrect, contact us before returning it. We will review the issue and provide appropriate instructions, including arrangements for applicable return shipping costs where required.

No. We do not charge a restocking fee for approved returns.

Once your returned product has been received and inspected, we will notify you of the outcome. Approved refunds are generally processed within 5 business days after approval.

Refunds are normally issued to the original payment method. The time it takes for funds to appear depends on your bank, card issuer, or payment provider.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns, where permitted by law. Applicable legal rights and remedies remain unaffected.

Contact support@theupperpaw.shop as soon as possible. Include your order number, a description of the issue, and clear photos of the product and packaging where possible.

After reviewing the issue, we may offer an appropriate resolution, such as a replacement, refund, or another remedy, depending on the circumstances and applicable law. Please contact us before sending the item back.

Exchanges are subject to product availability and approval. Contact our customer service team to discuss your request. If an exchange cannot be arranged, you may request a refund if the product meets the return eligibility requirements.

Email: support@theupperpaw.shop

Phone: +1 214-760-9991

Business Address:
The Upper Paw
2809 Commerce St
Dallas, TX 75226
United States

Our customer service hours are listed below in Central Time (CT).

• Monday: 10:00 AM – 8:00 PM
• Tuesday: 10:00 AM – 8:00 PM
• Wednesday: Closed
• Thursday: Closed
• Friday: 10:00 AM – 8:00 PM
• Saturday: 10:00 AM – 8:00 PM
• Sunday: 11:00 AM – 6:00 PM

Customer service hours are separate from order processing schedules and shipping carrier operating hours.

Please visit our Shipping Policy for shipping charges, processing times, and delivery estimates, and our Return & Refund Policy for return eligibility, return instructions, exchanges, and refund conditions.