Shipping policy

Last Updated: October 12, 2026

At The Upper Paw, we aim to provide a reliable, affordable, and straightforward shipping experience. This Shipping Policy explains how orders for dog harnesses, dog clothing, pet accessories, and other pet-related products are processed, shipped, tracked, and delivered.

1. Shipping Costs

We offer simple shipping rates for orders placed through our online store.

  • Standard Shipping: $2.50 flat shipping for all orders with a qualifying merchandise subtotal of $30 or less.

  • Free Standard Shipping: Orders with a qualifying merchandise subtotal greater than $30 qualify for free standard shipping.

Shipping charges are calculated based on the number of products in your order. Applicable shipping costs will be displayed at checkout before you complete your purchase.

Free shipping eligibility is based on the merchandise subtotal before shipping charges and applicable taxes.

2. Order Processing Time

Orders are generally processed within 1–2 business days after the order is placed and payment is confirmed.

Processing includes preparing, packing, and arranging your products for shipment.

Orders are processed Monday through Friday. Orders are not typically processed on Saturdays, Sundays, or public holidays.

3. Order Cut-Off Time

Our daily order cut-off time is 6:00 PM Central Time (CT)(GMT-06:00) , Monday through Friday.

Orders placed after 6:00 PM CT will generally begin processing on the next business day.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

This cut-off time applies to orders placed through our online store.

4. Shipping and Delivery Time

After processing, orders are generally expected to transit within 2–4 business days after shipment.

Estimated Total Delivery Time

  • Order Processing: 1–2 business days (Monday through Friday)

  • Shipping Transit: 2–4 business days  (Monday through Friday)

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, holidays, weather, and other circumstances beyond our control.

5. Order Tracking

Once your order has shipped, tracking information may be provided by email or made available through your order details.

Tracking updates may take some time to appear after the carrier receives your package. Limited tracking movement immediately after shipment does not necessarily mean your package is lost.

6. Shipping Delays

Although we aim to meet the estimated timeframes stated in this policy, delays may occur due to severe weather, carrier disruptions, holidays, high shipping volumes, transportation issues, or incorrect delivery information.

If your order has not arrived within the expected delivery timeframe, please contact our customer service team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@theupperpaw.shop.

We will make reasonable efforts to assist with address corrections before shipment. However, changes cannot be guaranteed once an order has entered processing or has been dispatched.

Additional charges may apply if address correction or reshipping is required because of incorrect information provided by the customer.

8. Shipping Availability

Shipping availability, costs, and estimated delivery times may vary depending on the destination and products ordered.

Available shipping options, applicable shipping charges, and estimated delivery times will be displayed at checkout.

9. Customer Service Hours

Our customer service team is available during the following hours (Central Time — CT):

  • Monday–Tuesday: 10:00 AM–8:00 PM

  • Wednesday–Thursday: Closed

  • Friday–Saturday: 10:00 AM–8:00 PM

  • Sunday: 11:00 AM–6:00 PM

Customer service hours are separate from order processing schedules and shipping carrier operating hours.

10. Contact Us

For questions about shipping, order processing, tracking, or delivery, please contact us:

The Upper Paw

Address:
2809 Commerce St
Dallas, TX 75226
United States

Email: support@theupperpaw.shop
Phone: +1 214-760-9991

Shipping Summary

  • Products: Dog harnesses, dog clothing, pet accessories, and other pet-related products

  • Standard Shipping: $2.50 flat shipping in all orders

  • Free Standard Shipping: Orders over $30

  • Processing Time: 1–2 business days

  • Order Cut-Off: 6:00 PM CT(GMT-06:00) , Monday–Friday

  • Shipping Transit: 2–4 business days

  • Processing Days: Monday–Friday

  • Time Zone: Central Time (CT)