Terms of service

Last Updated: October 12, 2026

Welcome to The Upper Paw. These Terms of Service govern your access to and use of our website and your purchases through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use our website or place an order.

1. About The Upper Paw

The Upper Paw operates an online store offering dog harnesses, dog clothing, pet accessories, and other pet-related products.

Business Name: The Upper Paw
Address: 2809 Commerce St, Dallas, TX 75226, United States
Email: support@theupperpaw.shop
Phone: +1 214-760-9991

2. Website Use

You agree to use our website only for lawful purposes. You must not:

  • Use our website for unlawful or unauthorized activities.

  • Attempt to access our systems, accounts, or customer information without authorization.

  • Interfere with the website's security or functionality.

  • Introduce malicious software or harmful code.

  • Copy or commercially exploit website content without authorization.

We may restrict access to our website when reasonably necessary to protect our business, customers, or services, subject to applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, colors, materials, and specifications are accurate.

Product appearance may vary slightly due to lighting, photography, screen settings, and manufacturing variations.

Customers should carefully review product descriptions, measurements, sizing charts, materials, and care instructions before purchasing.

For dog harnesses and dog clothing, selecting the correct size is particularly important. Please measure your dog and consult the relevant sizing information before placing an order.

Our products are intended for their stated purposes. Customers are responsible for using pet products appropriately and following applicable product instructions.

4. Product Availability

All products are subject to availability. We may update, discontinue, or modify products and their availability at any time.

If an item becomes unavailable after you place an order, we may contact you about available options or cancel the affected item and issue an applicable refund.

5. Orders and Acceptance

When you submit an order, you are requesting to purchase the selected products at the prices and under the conditions displayed at checkout.

We reserve the right to review, refuse, limit, or cancel orders where reasonably necessary, including in cases involving:

  • Suspected fraud or unauthorized transactions.

  • Payment authorization problems.

  • Incorrect pricing or product information.

  • Product unavailability.

  • Incorrect or incomplete order information.

  • Unusual ordering activity or other legitimate business concerns.

If we cancel an order after receiving payment, we will arrange any applicable refund in accordance with our policies and applicable law.

Order confirmation does not prevent us from addressing genuine errors or other circumstances that require order review.

6. Customer Information

You agree to provide accurate, complete, and current information when placing an order, including your name, email address, billing details, and shipping address.

Please review your information carefully before completing checkout.

We are not responsible for avoidable delivery problems caused by incorrect information supplied by a customer, subject to applicable law.

7. Pricing and Payment

All product prices are displayed on our website in the currency indicated at checkout.

Prices may change without prior notice. The applicable purchase price is generally the price displayed at checkout when your order is submitted, subject to correction of genuine errors and applicable law.

Payment must be authorized or completed through an available payment method before an order can be processed.

You confirm that you are authorized to use the payment method submitted with your order.

Applicable taxes and shipping charges will be displayed at checkout where required.

8. Shipping and Delivery

Our shipping arrangements are outlined in our Shipping Policy.

Our current general shipping terms are:

  • Standard Shipping: $2.50 flat shipping in all orders with a merchandise subtotal of $30 or less.

  • Free Standard Shipping: Orders with a merchandise subtotal greater than $30.

  • Order Processing: Generally 1–2 business days.

  • Shipping Transit: Generally 2–4 business

  • Order Cut-Off: 6:00 PM Central Time (CT)(GMT-06:00) , Monday through Friday.

  • Processing Days: Monday through Friday.

The $30 free-shipping threshold is based on the qualifying merchandise subtotal before shipping charges and applicable taxes.

Delivery estimates are not guaranteed. Carrier delays, weather, holidays, and other circumstances may affect delivery times.

For complete details, please review our Shipping Policy.

9. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Eligible return requests generally must be submitted within 30 days of delivery and must meet the applicable return conditions.

Products should generally be unused, clean, undamaged, and in resalable condition. Certain hygiene-sensitive products may have additional restrictions where permitted by law.

If a product arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine an appropriate resolution.

Please review our Return & Refund Policy for full details before returning a product.

10. Product Safety and Proper Use

Pet products should be used according to their descriptions and instructions.

For dog harnesses, customers should check the fit, adjust straps appropriately, inspect buckles and fasteners, and supervise their dogs during use.

Dog clothing and accessories should fit properly and should not restrict movement, breathing, or circulation.

Customers should discontinue use if a product becomes damaged or no longer fits properly.

Nothing in these Terms excludes any product-safety rights or remedies that cannot legally be excluded.

11. Intellectual Property

Unless otherwise stated, website content, including text, logos, graphics, photographs, product descriptions, and designs, is owned by or licensed to The Upper Paw and may be protected by intellectual-property laws.

You may access this content for personal, non-commercial use. You may not reproduce, distribute, modify, publish, or commercially exploit it without authorization, except where permitted by law.

12. Third-Party Services and Links

Our website may use third-party services or provide links to external websites.

Third-party services are governed by their own terms and policies. We do not control and are not responsible for the content or practices of third-party services, except as required by applicable law.

13. Website Availability

We make reasonable efforts to maintain our website, but we cannot guarantee uninterrupted access or that the website will always be free from errors.

Temporary interruptions may occur due to maintenance, technical problems, security issues, or circumstances outside our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, The Upper Paw will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability, consumer rights, or remedies that cannot legally be excluded or limited.

15. Changes to These Terms

We may update these Terms of Service to reflect changes to our products, business practices, website, or legal requirements.

The latest version will be published on this page with a revised Last Updated date.

Changes will apply as permitted by applicable law. Where required, we will provide notice or obtain consent before applying material changes.

16. Governing Law

These Terms are subject to applicable laws of the United States and the relevant state, subject to any mandatory consumer-protection laws that apply to your purchase.

Nothing in these Terms is intended to remove or restrict rights that consumers are legally entitled to under applicable law.

17. Contact Us

If you have questions about these Terms of Service, please contact us.

The Upper Paw

2809 Commerce St
Dallas, TX 75226
United States

Email: support@theupperpaw.shop
Phone: +1 214-760-9991

Customer Service Hours — Central Time (CT)

  • Monday–Tuesday: 10:00 AM–8:00 PM

  • Wednesday–Thursday: Closed

  • Friday–Saturday: 10:00 AM–8:00 PM

  • Sunday: 11:00 AM–6:00 PM

We aim to respond to inquiries during our stated customer service hours.

The Upper Paw reserves the right to update these Terms when necessary, subject to applicable law.